TV Broadcast IT Associate

WLS-TV’s (ABC 7 Chicago) Broadcast IT Associate, located in Chicago, Illinois, will perform an integral
role in supporting IT hardware and software for users across all departments, and day-to-day operations
in the facility required to deliver our product to the viewers on multiple platforms. Primary
responsibilities include:
Monitor and respond quickly to incoming requests related to IT issues.
Maintain user PCs, including installation, upgrades and configuration as needed.
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Performing diagnostic tests to help resolve problems
Installing computer peripherals, such as video display terminals and USB hubs for end users
Tracking, routing and redirecting information about issues to the proper resources
Running reports on equipment to note malfunctions
Resolving technical issues with local area networks (LAN), wide area networks (WAN) and other
Training users on computer hardware and software
Writing training manuals
Following up with customers to make sure their issues are resolved and providing feedback
WLS-TV is a 24x7x365 broadcast facility as such, occasional non-regular hours including
evenings, weekends and holidays may be required.
Basic Qualifications:
Effective communication with members of the Technology team and an ability to communicate
across the organization at all levels.
Applicants must have strong knowledge and experience working with Active Directory, Apple,
Linux and Microsoft desktop/server environments, TCP/IP and Cisco Networking, Firewalls,
Server Virtualization (VMWare) and SAN infrastructure.
In depth experience supporting a broad range of technology such as mobile devices, laptops,
desktops, and enterprise class servers.
Preferred Qualifications:
Highly organized and capable of monitoring and responding to high volumes of various forms of
electronic communication
Familiarity with application packaging and deployment with Microsoft SCCM or similar tools.
Required Education:
This position requires a certification or associate’s degree in a technical discipline or equivalent work
experience in lieu of education.
Apply online